Privacy Policy
We are committed to protecting your privacy and ensuring the security of your data. This policy explains how we collect, use, and safeguard your information.
Overview
WAAPI ("we," "our," or "us") operates the WhatsApp automation platform accessible at waapi.com and through our mobile applications. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our services.
By using WAAPI, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
Personal Information
When you create an account or use our services, we may collect:
- Name and contact information (email, phone number)
- Account credentials and authentication data
- Business information (company name, address, industry)
- Payment and billing information
- WhatsApp Business account details
Usage Data
We automatically collect certain information when you use our platform:
- Device information (browser type, operating system)
- IP address and approximate location
- Usage patterns and feature interactions
- Message delivery and performance metrics
- Error logs and debugging information
How We Use Information
We use the information we collect for various purposes, including:
Service Delivery
To provide, maintain, and improve our platform
Communication
To send updates, support messages, and notifications
Analytics
To understand usage patterns and optimize performance
Security
To detect, prevent, and address security issues
Legal Compliance
To comply with applicable laws and regulations
Customer Support
To respond to inquiries and resolve issues
Data Sharing
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party providers who assist us in operating our platform (hosting, payment processing, analytics). These providers are bound by strict confidentiality agreements.
Business Partners
If you are a vendor onboarded through one of our partner companies, certain information may be shared with that partner as necessary for service delivery.
Legal Requirements
We may disclose information when required by law, legal process, or government request, or to protect our rights and safety.
Business Transfers
In case of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Data Security
We implement comprehensive security measures to protect your information:
Encryption
All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Control
Role-based access with multi-factor authentication
Data Isolation
Strict tenant isolation for multi-tenant deployments
Monitoring
24/7 security monitoring and incident response
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal data (subject to legal obligations)
Portability
Request your data in a structured, machine-readable format
Objection
Object to certain types of data processing
Withdrawal
Withdraw consent for data processing at any time
We use cookies and similar tracking technologies to enhance your experience:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security, basic functionality | Session |
| Functional | Remember preferences and settings | 1 year |
| Analytics | Understand usage patterns | 2 years |
| Performance | Optimize service delivery | 1 year |
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect platform functionality.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:
- We will update the "Last Updated" date at the top of this policy
- For significant changes, we will notify you via email or platform notification
- We encourage you to review this policy periodically
- Continued use of our services after changes constitutes acceptance
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Team
privacy@waapi.com
waapi.com/privacy
Mailing Address
WAAPI Privacy Office123 Tech Park, Sector 5
Kolkata, West Bengal 700091
India